Our Team
Collective Excellence
Steve Bronnum
Founder and Former Federal Loss Verifier & Construction Analyst
Steve was among the first to arrive at both the Maui and LA fires and for the better part of the last ten years has worked all of the major disasters from Hurricane Harvey through to the recent flooding in Hawaii.
A native Californian who went to high school in Pasadena and was among the residents on standby for evacuation during the Line Fire.
Prior to his service with Small Business Administration Disaster Assistance, he was a Fiber Optics Engineer and work telecommunications technician with Century Link/Qwest/USWest & at&t.
He owned his own private California investigative agency focused largely on insurance investigations, was a licensed claims examiner in Texas and he served with the United States Marine Corps Reserve with an Intelligence MOS.
Charlene Nides
Former Federal Loss Verifier & Construction Analyst
Charlene Nides, Advisor and former Loss Verifier
“Charlene’s dedication and commitment to every disaster survivor who she worked with, along with her tireless support of her piers and those she supervised, trained and mentored set her apart during her over 22 year career with the Small Business Administration (SBA) Disaster Verification Center. Never one to hold back or retire from a challenge, she was there every step of the way and made a huge difference during her long commitment to disaster assistance service. I am deeply appreciative and thankful for her willingness to continue working on behalf of disaster survivors.” Steve Bronnum
Although, Charlene retired in late-2025 she has remained actively supporting former coworkers researching both FEMA and SBA disaster services and has remained very much on top of the increasing challenges disaster survivor’s face.
Charlene began her service with the SBA during Hurricane Katrina and served during every every major disaster through to the unprecedented Los Angeles wild fires. In addition to her service as a Loss Verifier, Senior Loss Verifier, she was a training, a Preliminary Damage Assessment (PDA) team member after disasters throughout the country, was the acting Production Manager of the SBA teams loaned to the SBA Customer Service Center after the onsite of Covid in 2020, trained many loss verifiers, served as a Team Lead and Assistant Team lead.
Charlene received an MBA in Real Estate, Finance and Economics from the University of New Orleans (LSU New Orleans Campus) and an undergraduate degree in mathematics, then worked as a high school mathematic’s teacher. Additionally, she was a licensed real estate agent and real estate appraiser.
Early in her career she was with She spent sixth years in AMACO planning and economics (now BP international) then nearly 20 years Lykes Bros. Steamship Co., Inc. starting as an analyst and worked her way up to Vice President of Marketing and Pricing. She traveled the world and worked with large shipping operations for nearly 20 years.
Steamship group was in New Orleans. Tampa Florida was where the family compound was.
In early 2020 - Covid she was a manager of 12 Covid teams 140 loss verifiers temporarily assigned to the CSC during the Covid Crisis response.
Senior Loss Verifier - PM - this got her to a 12 -
Reviewer - applications reviewer.
Lead EngineerLead Engineer
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Client Services ManagerClient Services Manager
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